‣ Prepare for our pre-groom meeting with any physical or behavioural concerns & needs your pup may have

~

‣ Bring along any vet-prescribed shampoos

~

‣ Peanut butter & plant-based treats are a part of the session, let us know of any food sensitivities. Alternatively, bring along any preferred treats.

~

‣ Feel free to stick around to observe the session

~

‣ If your pup finds comfort in your presence, you're welcome to be with them in the grooming room. Dress comfy, as things might get pretty furry!

‣ Hooray to being on time! We just have one teensy request: let's aim to arrive no earlier than 10mins before our appointment so you and your pup can have plenty of room to stretch out in the studio!

~

‣ Oops! Running late? No sweat!

We've got your back with a 15min grace period for those unpredictable moments. Thereafter, kindly take note that certain grooming procedures (e.g. bath & fluff) might need to be omitted due to time constraints. Omitted services wouldn't be charged.

Your pup is ready to head home!

~

‣ You're advised to pick up your pup in the 30min window post-grooming if you happen to be out and about, don't let your pup wait too long! ;)

~

‣ Check through the groom and let the groomers know if anything needs a little extra attention. Ask away about the session too!

‣ Opps, can't make it to your appointment? We get it! We just have one little request: give us a quick heads up on Whatsapp at least 24 hours before. This way, another furry friend in need can take the spot you're leaving behind.

~

‣ Kindly understand that late cancellations and no-shows are subjected to a deposit for subsequent bookings, thank you!